Refund Policy
We understand that circumstances may arise that require adjustments to your plans. This Refund Policy outlines our procedures for refund requests related to our services.

Submit your Return Online

1. Click here https://sugiyamajouta.com/index.php/my-account/orders/  to get started.

2. When mailing the return items, please use the return label from the refunding confirmation email.

— Please note, for using this return service, a 5% restocking fee of the total purchased amount will be deducted from your refund.

3. Please allow approximately three to four weeks for your return to be processed at our Distribution Center, and for your refund to initiate and return back to your credit card.
Cancellation Policy
If you need to cancel your participation in our services, please notify us as soon as possible. Refunds will be processed according to the following guidelines:
Cancellation Period: Refunds will be provided for cancellations made within 30 days prior to the scheduled event.
Refund Amount: The refund amount will be determined based on the timing of the cancellation and any non-recoverable expenses incurred by us.
Cancellation Fees: A cancellation fee may apply to cover administrative costs and any unrecoverable expenses associated with your booking.
Refund Requests
To request a refund, please contact us using the information provided in the “Contact Us” section of our website. Please include your name, booking details, and reason for cancellation in your refund request.
Refund Processing
Refunds will be processed within 30 business days from the date of cancellation approval. The refund will be issued to the original payment method used for the booking.
Non-Refundable Items
Please note that certain items or services may be non-refundable. These may include, but are not limited to, customized or personalized items, perishable goods, and services rendered prior to the cancellation request.
Force Majeure
In the event of unforeseen circumstances or force majeure events (such as natural disasters, pandemics, or government regulations) that result in the cancellation of our services, we reserve the right to modify our refund policy accordingly.
Contact Us
If you have any questions or concerns about our Refund Policy or need assistance with a refund request, please contact us at [email protected].